Venues & Collection Points
This page is for event coordinators and venue managers. Cirqle structures each venue account into physical service points, the bars, gates, and return points where reusable cups and scanners are deployed. Set that map before the first drink is poured. Cup counts and deposits follow it.
What is a venue?
A venue is the physical place where the reusable cups are used: a building, a festival site, or an arena. Examples: Main Arena, North Camping, the club on Saturday night.
Your Cirqle organisation can have more than one venue. Staff at one venue do not see another organisation’s cups.
Service points
A service point is a specific spot inside the venue where Cirqle-enabled cups and scanners are deployed. Examples:
- Main Bar
- North Gate Returns
- VIP Lounge
Create the venue first, then the service points. A scanner needs a service point. A scanner with nowhere to belong is how cup counts get stuck.
Why selecting the right location matters
The handheld shows the current place on the second line of the header, next to a pin. It should say something like Main Bar, not Unassigned.
If a handheld is set to 📍 Unassigned, it will refuse to submit cup counts. The error on screen is Venue required. The cups stay on the scanner. They are not lost, and they are not in the portal yet.
Before the shift:
- On the handheld, tap the pin line (it may say 📍 Unassigned).
- Choose the bar or return point this person is actually standing at.
- If the right name is missing, add that service point in the portal first. Do not invent a name on the scanner.
- Do one short test scan and tap SEND BATCH. The count should show up under that place.
A pairing link from that venue’s own QR code already knows the place. Prefer that over typing a code and hoping. See Devices and scanners.
Moving someone from Main Bar to North Gate is a location change, not a brand-new scanner. Pick the new place. Counts already sent stay on the old place. Only new sends follow the new choice.
Setting target return goals
Each zone can have its own target, so a quiet gate is not judged like the main bar.
| Zone | A sensible target | Who reacts |
|---|---|---|
| Indoor bowl or main bar | 90% | The shift lead. Open another return point. |
| Outdoor stage or camping | 80% | Roaming staff with scanners on the way to the gates. |
| A specific bar you want watched more closely | 85% or 90% | The manager for that zone, when returns fall under the target. |
Set the target from how that zone actually performed last time, not from a wish. When returns fall under the target, the dashboard is your alert. Walk the zone. Also check that the handheld there has sent its batches. Unsent scans look like missing cups.
An alert does not accuse a guest. It means “go and look.”